Social Media for Call Centres: “Your Call Is Important To Us”. Really?
September 1 | 2 Comments
That's a cliche, something with no impact at all, but if you really mean it though, here're 3 basic steps:
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The Science of Social Media: How Anti-Engagement Works
August 24 | Leave a comment
5 facts that surprised us the most in Dan Zarella's "Science of Social Media" Webinar
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Brand Monitoring: The Google-Motorola Deal
August 17 | Leave a comment
From last Friday until today (almost five days) our social media monitoring software pulled 346,229 mentions about the "Googlerola" deal. Here're some insights
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4 Tactics for Social Media B2B Sales
August 11 | Leave a comment
People associate Social Media more with B2C brands. In this post I examine strategies for B2B social media sales.
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Video Storytelling: Unlocking Your Company’s Magic
August 4 | 5 Comments
"How can your products or services help customers?" is a basic and crucial question..
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Endurance: The Key To a Profitable Social Media Marketing Programme
July 28 | Leave a comment
Who is manning the front desk while we work on the next campaign?
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